Returns & Refunds Policy
Last updated: 01/10/2026
We hope you love your order from mRAD. If you don't, you can return it in line with this policy. This policy doesn't affect your statutory rights under UK consumer law.
Changing your mind
You have 14 days from the day you receive your order to tell us you want to cancel it. You then have a further 14 days to send the items back to us. To start a return, email sales@mrad.uk or use our returns form below - please include your order number and the items you want to return.
To be eligible for a refund, items must be:
- Unworn, unwashed and unaltered
- In their original condition, with all tags still attached
- In their original packaging where possible
We can't accept items that show signs of wear, perfume, makeup, pet hair or damage.
Items we can't accept for return
- Underwear, swimwear and socks, if the hygiene seal or label has been removed or broken (for health and hygiene reasons)
- Personalised or made-to-order items, unless faulty
- Gift cards
How to return your items
- Contact us to let us know you're returning your order.
- Pack the items securely and include your order number.
- Post them to: mRAD, Optics Warehouse, Riviera House, Nicholson Road, Torquay, TQ2 7SR.
We recommend using a tracked service. Return postage is at your own cost unless your item is faulty or we sent the wrong item. We can't take responsibility for parcels lost on their way back to us, so please keep your proof of postage.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Refunds are issued to your original payment method within 14 days of us receiving the goods (or receiving proof of postage, if earlier). We'll refund the item price and the cost of standard delivery. If you chose a more expensive delivery option, we'll refund only the cost of our standard delivery. Depending on your bank or card provider, it may take a few extra days for the money to appear.
Exchanges
If you need a different size or colour, contact us within 14 days of receiving your order and we'll swap it where stock allows. For the fastest service, we recommend returning the original item for a refund and placing a new order.
Faulty or incorrect items
If your item arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photos of the problem. Under the Consumer Rights Act 2015, you're entitled to a refund if you reject the item within 30 days of delivery. After that, you may be entitled to a repair or replacement. We'll cover return postage for faulty or incorrect items.
Late or missing orders
If your order hasn't arrived within 5 working days, contact us at sales@mrad.uk and we'll investigate with the carrier.
Contact us
Email: sales@mrad.uk
Address: mRAD, Optics Warehouse, Riviera House, Nicholson Road, Torquay, TQ2 7SR.